Chatterbox is here! The first proactive business collaboration tool built on the Chatter platform from Salesforce.com. FinancialForce.com has developed this powerful new application to help any salesforce.com customer react to business events and collaborate with other key staff to solve problems, improve processes and drive competitiveness.

Chatterbox monitors activities on Force.com against sets of rules defined by users. When the criteria for a particular rule are met, all individuals registered against that rule are alerted and a Chatter stream is automatically started, driving people to collaborate to react to the event or solve the specific problem. Chatterbox searches constantly for events that trigger those alerts, and encourages collaboration in response to a situation. Business situations could include:

• Outstanding debt on a customer account goes over 90 days
• Big deals due to close this quarter
• New product sales
• New customers in my territory
• New products in a deal
• Marketing budget exceeded

Chatterbox rule editor - View full screenshot

Any salesforce.com customer with Chatter enabled in their salesforce.com application can use Chatterbox to collaborate proactively. However, Chatterbox is particularly effective in helping departments work together on finance related processes, such as collecting debt and managing cash flow.

If you would like to learn more about how FinancialForce Accounting could help you:

• Sign up for one of our regular webinars
• Read what our customers say about us, or
• Complete the Chatterbox sign-up form and tick the "FinancialForce Accounting information" box.
• Learn about FinancialForce/ Chatter integration.